Comfort Suites - Martinsburg

1937 Short Road, Martinsburg, WV, United States, 25401show map
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Rooms and Guests
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Highlights
7
Very goodBased on  22 reviews
Overview

The comfortable Quality Inn & Suites provides guests with 76 non-smoking rooms as well as complimentary private parking and a safety deposit box. The building was renovated in 1999.

The hotel is set in a prime location 10 km away from Shepherd University. The property lies within 8 km from the city center.

It will take 15 minutes by car to get to Eastern Wv Regional/Shepherd Field airport.

Rooms

Staying at Quality Inn & Suites guests can make use of climate control, cable TV with on-demand movies, a microwave, a writing desk and ironing facilities supplied in the rooms. Guests can also use a dishwasher and a washing machine.

Eat & Drink

A hot buffet breakfast is served every morning.

Relax

Such on-site leisure facilities as a seasonal outdoor pool, a sun terrace and a golf course are available for the guests' use. Guests can keep fit with a gym and a fitness centre offered on the premises.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Private parking is possible on site for free.

Number of rooms:   76.

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Facilities
Wi-Fi
Parking

On-site car park

Luggage storage
24-hour services
Food/ Drinks

Coffee shop

Fitness/ Gym

Fitness centre

Swimming pool

Seasonal outdoor pool

Laundry

Sports & Fitness

  • Fitness centre
  • Golf course

Services

  • Housekeeping
  • Laundry
  • Dry cleaning
  • Wake up service
  • Newspaper service

Dining

  • Bed and breakfast

Business

  • Meeting room
  • Fax/Photocopying

Spa & Leisure

  • Seasonal outdoor pool
  • Sun terrace
  • Leisure/ TV room

Room features

  • In-room air conditioning
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Bathtub

Self-catering

  • Refrigerator
  • Microwave

Media

  • Cable/ Satellite television
  • Paid films
  • Voice mail
  • Free local telephone calls
  • AM/FM alarm clock
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Good to know
Check-infrom 15:00-23:59FREECheck-outuntil 11 amFREE
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
Getting around
Airports
Eastern Wv Regional Airport/Shepherd Field (MRB)3.9 mi
Okao (OKV)21.8 mi
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Reviews
7.2
Very goodBased on  22  reviews

Rating by category:

4.7
Location
6.0
Rooms
6.3
Service
  • 5.0
    Guest rating

    The lady at the desk who checked us in was very nice and very helpful

    House keeping did not replace coffee or cups. The lady at the desk when we checked out on Sunday morning did not even enquire how our stay was. The room was not very clean. The air conditioner was off in common area. Cigarette burn/stains on bathroon counter top and bathtub.

  • 4.2
    Guest rating

    The location was OK since we planned to visit Harper's Ferry and Shepherdstown. However, there were not many restaurants nearby.

    Upon checking into our room, we had to call the front desk. The bed did not look like the sheets had been changed and the couch cushion had a big tear in it. We were moved to another room and given a small credit to our bill. Hallway carpets were stained and dirty.

  • 7.4
    Very good

    breakfast was good, refrig in room

    no clock in the room, very noisy people next door and in the hallway a little out of the way

  • 9.4
    Exceptional

    Beds were great; sofa, coffee table, table and chairs made room more "homey." Breakfast was wonderful. Staff at front desk were extremely nice and accommodating. Stray kittens outside provided entertainment!

    Wish the pool inspector would have come earlier, as we would have loved to swim, but when the front desk learned that the pool was one of the reasons we chose there, she was able to go on line and find us a slightly lower rate to charge us, so really not a lot to complain about!

  • 4.2
    Guest rating

    Check in staff very friendly

    Limited beverages available for purchase with no beverage vending machines Live and dead bugs in our room Breakfast food terrible and very limited due to unavailability

  • 7.0
    Very good

    very good comfort at a good price.

    Paid in advance for a 2 queen bed room. Arrived early and was told our room would be ready when we returned. When we returned, they told us the only room available was a 1 king bed. It was late, we had no choice but to use it. During our stay, we saw another gentleman moving his suitcases from one room to another. They apparently do not respect the wishes of patrons who call well in advance and pay in advance for a specific type room. We had stayed there a few times before; nothing like this never happened before. When I pay for something and the purchase is confirmed, that's exactly what I want and expect to receive. I won't stay there again.

  • 10.0
    Exceptional

    Staff courteous, friendly, bed was comfortable. Continental Breakfast was nice.

    Found empty opened drink can in the closet when we arrived. Upon checkout wasn't able to recieve a receipt because of computer issues..I was told one would be emailed to us, but I still haven't received one.

  • 9.2
    Superb

    Good rates and a convenient location to Martinsburg and the Hollywood Casino.

    Tables weren't wiped enough during the breakfast.

  • 4.6
    Guest rating

    That the staff allowed me to use my AARP discount and that they were helpful and allowed me some breakfast even though we woke up late, plus the late check out. Made the visit nice.

    Nothing, bathroom seemed dated and there was what appeared to be a little mold around the tub.

  • 6.6
    Good

    Our room was infested with stink bug - alive and dead. Many of them living in the curtains. The room also smelled of smoke.

  • 10.0
    Exceptional

    I like the room decor and the bed was really comfortable. I like the free continetial breakfast. The staff was friendly and greeted us as we came and went. We have stayed a few times at this location and will do so again.

  • 5.0
    Guest rating

    not much other than the lady that checked us out

    I don't notably complain about much but the room had a bad odor, The room air didn't work properly and squeaked every time we turned it on...the toilet was backed up and we requested a room change but they were full...I felt we should have been comped at least one night however since I booked it through Booked.net they couldn't do that however offered me a 20% discount. That's the only upside to this weekend...

  • 5.8
    Guest rating

    Fast check in and check out

    Dirty pool, cheap breakfast, not freshly made

  • 8.2
    Fabulous

    The room was very nice and clean.

    My room was by the door to the outside where people went to smoke. Every time I went in or out of the building the door was propped open. That was a safety concern to me. Most times it seemed to be hotel workers. I hope this is addressed.

  • 7.4
    Very good

    Location convenient to get to and near Harper's Ferry Quiet

    If you come in after 10pm, parking is very limited

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Highlights
7
Very goodBased on  22 reviews
Good to know
Check-infrom 15:00-23:59FREECheck-outuntil 11 amFREE
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Eastern Wv Regional Airport/Shepherd Field (MRB)3.9 mi
Okao (OKV)21.8 mi
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
2Guests1room